Frequently Asked Questions
From organic certifications and ingredients to how our products are made and used, we know thoughtful choices often come with questions. Here you’ll find straightforward answers about Nova Organics, our products, our standards, and the care that goes into what we make.
Placing an order is simple: browse our products, add what you'd like to your cart, and proceed to checkout. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Diners Club, and Discover as payment method.
Orders are processed quickly, so changes or cancellations may not always be possible. Contact customercare@novascotiaorganics.com as soon as possible and the team will try to help before the order ships.
Check your spam or junk folder first. If you still cannot find the confirmation or are unsure whether the order was received, contact customercare@novascotiaorganics.com.
Orders are currently placed online through the Nova Scotia Organics website. If you need assistance completing an order, contact customer care by email.
Yes. Digital gift cards are available in several values through the online store
The store is powered by Shopify and uses standard security and encryption measures for payment and personal information.
Shipping & Delivery
Yes. Orders over CAD $100 qualify for free shipping, applied automatically at checkout.
Orders ship through UPS. Standard delivery is generally about 5-7 business days after processing, and tracking information is emailed once the order ships.
Once the order ships, a UPS tracking number is sent by email. Use it on the carrier's website to follow the shipment. Check your spam folder or contact customer care if the tracking email is missing.
Nova Scotia Organics currently ships within Canada. Contact customer care for international inquiries.
Check the UPS tracking information first. If the package still cannot be located, contact customer care with your name, email address, and order number so the shipment can be investigated.
Contact customercare@novascotiaorganics.com promptly with your order number and a photo of the damaged item so
the team can review the issue.
An address may be changed if the order has not yet shipped. Contact customer care as soon as possible.
Yes. We can ship orders to P.O. boxes within Canada using Canada Post.
Returns & Refunds
Unopened products returned within 30 days of purchase are eligible for a full product refund. Return shipping is the customer's responsibility, and opened products cannot be returned.
Email customer care with your order number and a photo showing the issue so the team can help correct the order.
After an eligible return is received and approved, the refund is generally processed within 5-10 business days. A confirmation email is sent when the refund is issued.
Opened products are not eligible for return. Customers can still contact customer care to share feedback.
Our Products & Quality
Nova Scotia Organics states that its products carry USDA Certified Organic status and describes this as requiring 95-100% certified-organic ingredients with independent inspection.
The company states that its products are non-GMO and made without genetically modified ingredients, synthetic chemicals, or fillers.
The company states that its products are gluten-free, peanut-free, soy-free, dairy-free, and free from magnesium stearate.
Most products are described as vegan. Some products containing calcium use organic chicken eggshell, so individual product descriptions should be checked.
Nova Scotia Organics uses this term to mean no artificial colours, flavours, preservatives, or fillers.
The company advises checking product cautions and speaking with an obstetrician or healthcare professional before starting a supplement during pregnancy.
Freeze-drying, or lyophilization, removes moisture at low temperatures and is used to preserve nutritional content and extend shelf life. Nova Scotia Organics operates freeze-drying equipment at its Nova Scotia facility.
Capsules are a solid format swallowed with water, while tinctures are liquid herbal extracts. The preferred format generally comes down to personal preference.
Individual product pages provide information about benefits and ingredients. For advice based on personal needs, the company recommends speaking with a healthcare professional.
Products should generally be stored at 15-25 C in a cool, dark, dry place unless the label says otherwise. Keep them out of reach of children and do not use a product if its safety seal is damaged or missing.
Follow the dosage directions on the label. If there are concerns after taking more than the recommended amount, contact a healthcare professional or Poison Control.
Promotions & Discounts
Current offers are promoted on the Nova Scotia Organics homepage.
The current FAQ states that new subscribers receive 20% off their first order.
Check that the code was entered exactly as provided and that it is still valid. If it continues to fail, contact customer care.
Yes. Businesses interested in wholesale purchasing can email customer care with their business name and purchasing needs.
Account & Privacy
No. Guest checkout is available. Creating an account can make it easier to track orders, save shipping information, and check out again later.
Select 'Forgot your password?' on the login page and enter the email address associated with the account. Check the spam folder if the reset email does not arrive.
Use the unsubscribe link at the bottom of marketing emails or contact customer care to request removal from the mailing list.
Nova Scotia Organics states that it does not sell customers' personal information to third parties. Refer to the company's Privacy Policy for full details.
Can't find the answers you are looking? send us a message and we would love to answer it.
